An Academic Chatbot Using NLP and Deep Learning
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Date
2024-06
Journal Title
Journal ISSN
Volume Title
Publisher
University Mohamed Boudiaf of M’sila, Faculty of Mathematics and Informatics, Department of Computer Science
Abstract
In light of rapid technological developments, the university administrations are seeking to adopt new and
sophisticated means to improve the student experience and facilitate administrative processes. One of
these means is to use chatbots as an assistant to university students and employees. Chatbots allow
immediate responses to student inquiries and provide technical and administrative support in full-time,
which reduces costs and improves the student experience. Based on artificial intelligence technologies and
natural language processing techniques, we have developed our own chatbot called UnivBot that permits
to answer to a large range of students’ questions and reduces the large volume of work ensured by the
dministrative staff so that they can devote themselves to other tasks. Among the characteristics of UnivBot
that it is able to be improved constantly and quickly by updating the its knowledge base, and training
language models and deep learning techniques to provide answers in real-time and with a high accuracy.
Description
Keywords
An Academic, Chatbot, Using NLP, Deep Learning