إدارة الجودة الشاملة كمدخل لتفعيل أنظمة مراقبة التسيير في المؤسسة
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Date
2015
Authors
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Publisher
جامعة محمد بوضياف المسيلة
Abstract
The total quality management is one the most important management function
in the economicenterprise, When the organisation enter enproves in theirquality
programs they willensure the higquality and lowrcost and the organisationobtainsthe
ISO certification itmeansthat the enterpriseproducts to meet international standars of
quality ,Whichitconsidered a positive factor throughwincustomer trust a ISO the
management control is a funactioveryimportant ,itistgrough the use of management
control toolsthatcan know the causes of deviation and try to overcomthem and
compare themwith real terms Becaus the quality control management system helps to
put the correct estimates.
The aim of thisstudyisto highlight the overallquality management strategy as a
glopal orientation that the enterprisesthroughwhichthem to activat the control
management tools,Whichallows for improvedoranizational performance
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Keywords
WORDS:Quality ,total quality , ISO , management control.